Gateway E SERIES E-6000 Manual de usuario Pagina 136
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Chapter 9: Troubleshooting
support.gateway.com
Software support tools
Your system may include the following support tool to help you diagnose and
fix problems:
■ PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your computer and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
computer.
This support tool is available from HelpSpot or by clicking
Start, All Programs,
then clicking
Gateway Utilities.
- Contents 3
- iii 5
- Checking Out 7
- Your Gateway 7
- E-6000 Computer 7
- Component Icon Description 11
- Identifying your model 13
- Gateway serial number 14
- Finding your specifications 15
- Visit support.gateway.com 16
- Accessories 17
- Storage Devices 18
- Setting Up Your 19
- Working safely 20
- Sitting at your computer 22
- Protecting from power source 23
- Starting your computer 24
- Turning off your computer 25
- Restarting (rebooting) your 26
- Getting Help 27
- HelpSpot 28
- Searching for a topic 30
- HelpSpot videos 31
- Online help 32
- Gateway Web site 33
- Using eSupport 34
- Using Drives and 35
- Multimedia 35
- Using the diskette drive 36
- To use a diskette: 37
- Using the CD or DVD drive 38
- Inserting a CD or DVD 40
- To insert a CD or DVD: 41
- Using a recordable drive 42
- To create a data CD or DVD: 43
- Source Pane Add 44
- Select Source Files 44
- 7 Click Start Recording 46
- Creating music CDs 47
- To create music CDs: 48
- TRL or SHIFT key when 50
- Copying CDs 52
- To copy a CD using one drive: 53
- Maintaining Your 57
- Caring for your computer 58
- Not write 61
- ■ Using the Norton 62
- 2 Click Scan for Viruses 63
- To remove a virus: 64
- To update Norton AntiVirus: 64
- Managing hard drive space 65
- Using Disk Cleanup 66
- 5 Click OK, then click Yes 67
- 3 Click the Tools tab 68
- 4 Click Check Now 68
- 7 Click OK 68
- Defragmenting the hard drive 69
- 4 Click Defragment Now 70
- Backing up files 71
- Cleaning your computer 73
- Cleaning the keyboard 74
- Cleaning the computer screen 74
- Cleaning the mouse 75
- Power management 77
- Using power saving modes 78
- Changing power settings 78
- Changing the power scheme 79
- 4 Click OK 80
- 3 Click the Advanced tab 81
- 5 Click OK 81
- 3 Click the Hibernate tab 82
- To use Hibernate mode: 83
- Restoring 85
- Software 85
- Using the Restoration CDs 86
- Reinstalling device drivers 87
- 7 Click Install 88
- Updating device drivers 89
- Reinstalling programs 90
- Reinstalling Windows 92
- Chapter 6: Restoring Software 94
- Adding or 95
- Replacing 95
- Components 95
- Selecting a place to work 96
- Gathering the tools you need 96
- Opening the case 98
- Closing the case 101
- Adding or replacing a drive 103
- To replace a hard drive: 106
- Retention thumbscrew 109
- Replacing the power supply 113
- Replacing the system board 117
- Thumbscrew 118
- (approximate location) 118
- Adding or replacing memory 121
- 64MB/8 ECC 122
- RAMBUS 800-45 122
- Replacing the system battery 125
- Using the BIOS 127
- Setup Utility 127
- 1 Restart your computer 128
- BIOS Setup Utility 129
- Updating the BIOS 130
- Troubleshooting 133
- Safety guidelines 134
- First steps 135
- Software support tools 136
- A DVD movie will not play 138
- Cleaning CDs and DVDs 139
- Computer 139
- Diskette drive 140
- File management 142
- Hard drive 142
- Internet 144
- Keyboard 145
- Chapter 9: Troubleshooting 146
- The color is not uniform 152
- The mouse does not work 153
- The mouse works erratically 154
- Printer will not turn on 154
- Windows 2000: 156
- Telephone support 158
- Tutoring and training 160
- Training 161
- Reference Data 163
- Features 164
- System board layout 165
- Section 1 166
- Section 2 168
- BIOS configuration jumper 169
- System board specifications 170
- Chapter A: 172
- Regulatory, and 173
- Legal Information 173
- Chapter B: 174
- Regulatory compliance 175
- EPA ENERGY STAR 176
- Industry Canada (IC) 177
- Laser safety statement 178
- TV/cable TV tuner cards) 178
- Reference Grounding component 179
- Macrovision statement 180
- 175 181
- 182
- 177 183
- 179 185
- 181 187
- 182 188
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