Gateway ALR 8300 Manual de usuario

Maintaining and Troubleshooting the Gateway ALR 8300 ServerPart # 8504081 A MAN SYS US 8300 TECH REF R1 12/984081TL.book Page 1 Tuesday, December 22

viii Maintaining and Troubleshooting the Gateway ALR 8300 Server•There is a danger of explosion if the CMOS (complementary metal-oxide semiconduct

88 Maintaining and Troubleshooting the Gateway ALR 8300 ServerError messagesThis section lists common error messages that may be displayed on

Troubleshooting 89Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured t

90 Maintaining and Troubleshooting the Gateway ALR 8300 ServerKeyboard controller failure. Try a working keyboard.Make certain the keyboard i

AAppendix A:Reference DataAcronyms and abbreviations... 92Terms and definitions...

92 Maintaining and Troubleshooting the Gateway ALR 8300 ServerAcronyms and abbreviationsASIC - Application specific integrated circuitBIOS -

Reference Data 93ROM - Read-only memorySCSI - Small computer system interfaceSDRAM - Synchronous dynamic random access memoryTCP/IP - Transmission

94 Maintaining and Troubleshooting the Gateway ALR 8300 ServerCMOS memory - Complementary metal oxide semiconductor memory. CMOS memory is me

Reference Data 95Programs - Software installed on your system. Programs are sometimes called applications.RAM - Random access memory. RAM is the c

96 Maintaining and Troubleshooting the Gateway ALR 8300 ServerSpecificationsThe following specifications are for the standard configuration;

Reference Data 97Memory MapThe following table gives descriptions of what the memory is used for at each address location.Address (Dec-imal)Addres

Preface ixAdditional information sourcesAlong with this manual and your user’s guide, you can find additional information by using the following s

98 Maintaining and Troubleshooting the Gateway ALR 8300 ServerI/O MapThe following table gives descriptions of what the memory is used for at

Reference Data 99IRQ UsageThe following table lists the interrupt request lines (IRQs) that the system typically uses and which ones are available

100 Maintaining and Troubleshooting the Gateway ALR 8300 ServerDMA UsageThe following table lists the direct memory access (DMA) channels tha

Reference Data 101DIMM ConfigurationsRefer to the following table to configure your RAM.Total DIMM Bank ADIMM Bank BDIMM Bank CDIMM Bank DRAM Type

102 Maintaining and Troubleshooting the Gateway ALR 8300 Server256 16x72 128MB 16x72 128MB - - - --256 16x72 128MB 8x72 64MB 8x72 64MB - --25

Appendix 103Regulatory compliance statementsFCC noticeThis device has been tested and found to comply with the limits for a Class A digital device

104 Maintaining and Troubleshooting the Gateway ALR 8300 ServerAttention!Couper le courant avant l’entretien.CE noticeThis Information Techno

Appendix 105Australia/New Zealand noticeThis device has been tested and found to comply with the limits for a Class A digital device, pursuant to

106 Maintaining and Troubleshooting the Gateway ALR 8300 Server4081TL.book Page 106 Tuesday, December 22, 1998 1:27 PM

Index 107IndexNumerics32 Bit I/O, setup utility field 58Aabbreviations 92Adaptec 7895 17adapter cardsinstalling 46troubleshooting 83advanced menu,

x Maintaining and Troubleshooting the Gateway ALR 8300 Server4081TL.book Page x Tuesday, December 22, 1998 1:27 PM

108 Maintaining and Troubleshooting the Gateway ALR 8300 Serverembedded PCI SCSI channel B field 60exit discarding changes field 71exit menu

Index 109third boot device field 69transfer mode field 58type field 57ultra DMA mode field 58updating 72use multiprocessor specification field 59u

110 Maintaining and Troubleshooting the Gateway ALR 8300 ServerDD000-D3FF, setup utility field 62D400-D7FF, setup utility field 62D800-DFFF,

Index 111Hhard disksetup screen 57troubleshooting 80hard drive, setup utility field 70heads, setup utility field 57heat sink, importance 26, 29hot

112 Maintaining and Troubleshooting the Gateway ALR 8300 Serverinstalling 35map 97removing DIMMs 36supported 23troubleshooting 81memory cache

Index 113processor 26SCSI disk drive 43side panel 3wrap-around panel 4replacingbattery 48bezel 7CD-ROM drive 37covers 7processor 26SCSI disk drive

114 Maintaining and Troubleshooting the Gateway ALR 8300 Servercache memory 60cache memory screen 66cache system BIOS area 66cache video BIOS

Index 115save changes 71second boot device 69secondary master 56secondary master setup screen 57secondary slave 56secondary slave setup screen 57s

116 Maintaining and Troubleshooting the Gateway ALR 8300 Servermouse 85peripheral devices 82printer 83processor 81SCSI device 82system-wide p

1Chapter 1:System AccessStatic electricity precautions ... 2Opening the system ...

2 Maintaining and Troubleshooting the Gateway ALR 8300 ServerStatic electricity precautionsStatic electricity can permanently damage electron

System Access 3Opening the systemDepending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions s

4 Maintaining and Troubleshooting the Gateway ALR 8300 Server3.Slide the panel back and gently pull it off of the chassis.4.Set the panel asi

System Access 54.Slide the panel backward a few inches.5.Lift the bottom of the panel outward so that its top is angled on the chassis, as shown i

6 Maintaining and Troubleshooting the Gateway ALR 8300 Server4.Remove the six screws that secure the bezel to the chassis, as shown in Figure

System Access 7Closing the systemBefore closing the system, verify that all connectors and boards are properly installed and firmly seated.Reinsta

NoticesCopyright © 1998 Gateway 2000, Inc.All Rights Reserved610 Gateway DriveN. Sioux City, SD 57049 USAAll Rights ReservedThis publication is protec

8 Maintaining and Troubleshooting the Gateway ALR 8300 Server2.Carefully thread the ribbon cables through the openings in the chassis and con

System Access 92.Lower the panel and anchor its top edge to the chassis.3.Gently release the panel so that its side is flush against the chassis.4

10 Maintaining and Troubleshooting the Gateway ALR 8300 Server2.Verify that the slots on the panel are aligned with the locking tabs on the c

2Chapter 2:ComponentsSystem board ... 12The RAID backplane...

12 Maintaining and Troubleshooting the Gateway ALR 8300 ServerSystem boardThe system board functions as the main interface between the proces

Components 13KReset connectorLFront panel connectorMExternal hard drive connectorNHard drive LED connectorOServer management connectorPI2O connect

14 Maintaining and Troubleshooting the Gateway ALR 8300 ServerAVDIMM bank DAWOptional power connectorAXProcessor 1 fan connectorAYEmbedded VR

Components 15Power supply auxiliary connector (E)Provides additional connections from the power supply to the system board.Optional power connecto

16 Maintaining and Troubleshooting the Gateway ALR 8300 ServerExternal hard drive connector (M)The external hard drive connector allows you t

Components 17Drive controllers and connectorsThe system board supports several controllers for drives and other peripherals. Connectors to link th

Contents iContentsPreface ...vConventions used in this guide ..

18 Maintaining and Troubleshooting the Gateway ALR 8300 Server•Wide SCSI configuration supporting up to 15 connected SCSI peripherals per cha

Components 19Server management connectorsThe server management connectors provide hardware and component monitoring to assist you in maintaining t

20 Maintaining and Troubleshooting the Gateway ALR 8300 ServerBattery (AA)Provides the power to maintain the CMOS memory when the system is t

Components 21I/O connectorsThe I/O connectors are located on the back panel of the system. Figure 7 on page 12 shows the locations of the connecto

22 Maintaining and Troubleshooting the Gateway ALR 8300 Server•One VGA video port (AL in Figure 7)•One PS/2-style mouse port (part of AM in F

Components 23Voltage regulator modules (AY, AZ)Each processor must have a dedicated voltage regulator module (VRM) that adjusts the voltage suppli

24 Maintaining and Troubleshooting the Gateway ALR 8300 Server4081TL.book Page 24 Tuesday, December 22, 1998 1:27 PM

3Chapter 3:Installing ComponentsReplacing the processor... 26Installing a second processor...

26 Maintaining and Troubleshooting the Gateway ALR 8300 ServerReplacing the processorThe system is compatible with Intel Pentium® II Xeon™ pr

Installing Components 273.Wearing an anti-static wristband grounded to the system chassis, remove the lock bar from the processor support. See Fig

ii Maintaining and Troubleshooting the Gateway ALR 8300 ServerProcessor speed jumper ...

28 Maintaining and Troubleshooting the Gateway ALR 8300 Server6.Place the processor cartridge that you removed in a safe place.7.Remove the r

Installing Components 29Installing a second processorThe system is compatible with Intel Pentium® II Xeon™ processors. You can either upgrade the

30 Maintaining and Troubleshooting the Gateway ALR 8300 Server3.Wearing an anti-static wrist strap grounded to the system chassis, remove the

Installing Components 314.Align the new Pentium II SEC cartridge in the Slot 2 supports and press it firmly into place until fully seated. See Fig

32 Maintaining and Troubleshooting the Gateway ALR 8300 ServerSetting system board jumpersThe system board jumpers let you change several sys

Installing Components 33Clear CMOS jumperJP15 lets you clear all current values in complimentary metal-oxide semiconductor (CMOS) memory. CMOS mem

34 Maintaining and Troubleshooting the Gateway ALR 8300 ServerSHM mode jumperThe SHM mode jumper indicates whether the system board is instal

Installing Components 35Installing memory and hardwareInstalling memoryThe system board supports up to 2 GB of RAM in unbuffered ECC SDRAM DIMMs.

36 Maintaining and Troubleshooting the Gateway ALR 8300 Server4.Insert the DIMM into the socket and align the two notches in the DIMM with th

Installing Components 372.Carefully lift the DIMM out of the socket (see Figure 17).Figure 17: Removing the DIMM3.Store the DIMM in a static-free

Contents iiiReference Data ... 91Acronyms and abbreviations ...

38 Maintaining and Troubleshooting the Gateway ALR 8300 Server4.Disconnect the power and data cables from the back of the drive, noting their

Installing Components 39Installing a drive in the 5.25-inch drive bayYou can use the 5.25-inch drive bay to install a CD-ROM drive, tape drive, or

40 Maintaining and Troubleshooting the Gateway ALR 8300 Server6.Place the new 5.25-inch drive in the chassis and secure the drive to the chas

Installing Components 414.Remove the two screws that secure the right side of the drive to the chassis and the two screws that secure the bracket

42 Maintaining and Troubleshooting the Gateway ALR 8300 Server6.Secure the bracket to the left side of the new drive, using the two screws yo

Installing Components 43Replacing a RAID driveThe hard drives in the RAID bay are secured to guide rails, which lets you install and remove the dr

44 Maintaining and Troubleshooting the Gateway ALR 8300 Server5.Remove the replacement drive from its protective cover and align the guide ra

Installing Components 45SCSI cable kit installationThe following section describes how to install the SCSI cable kit from the integrated onboard S

46 Maintaining and Troubleshooting the Gateway ALR 8300 Server7.Using the two small screws included in the SCSI Cable Kit, secure the SCSI ca

Installing Components 476.Firmly insert the edge of the expansion card into the slot (see Figure 25).Figure 25: Adding an Expansion Card7.After se

iv Maintaining and Troubleshooting the Gateway ALR 8300 Server4081TL.book Page iv Tuesday, December 22, 1998 1:27 PM

48 Maintaining and Troubleshooting the Gateway ALR 8300 ServerIt may be necessary to reconfigure your system after installing some expansion

Installing Components 49Troubleshooting the battery installationIf you have problems after installing the new battery, try each of the items liste

50 Maintaining and Troubleshooting the Gateway ALR 8300 ServerInstalling software and driversThe procedure for installing software and driver

Installing Components 51If you use an add-in video controller, the drivers accompany the controller card. See the documentation that accompanied t

52 Maintaining and Troubleshooting the Gateway ALR 8300 Server4081TL.book Page 52 Tuesday, December 22, 1998 1:27 PM

4Chapter 4:BIOS SetupAbout the BIOS Setup Utility... 54Using the BIOS Setup Utility... 54Upda

54 Maintaining and Troubleshooting the Gateway ALR 8300 ServerAbout the BIOS Setup UtilityThe computer BIOS has a built-in program that lets

BIOS Setup 55•+/- Change Values – Press the + or - key to toggle through the available options for the selected item.•ENTER Select Sub-Menu – Pres

56 Maintaining and Troubleshooting the Gateway ALR 8300 Server•System Date: lets you set the system date. Use the format MM/DD/YYYY•Legacy Di

BIOS Setup 57Hard disk drive setup screenThe hard disk drive setup screen appears whenever the Primary Master, Primary Slave, Secondary Master, or

PrefaceConventions used in this guide ... viSafety instructions ... viiAdditi

58 Maintaining and Troubleshooting the Gateway ALR 8300 Server• ATAPI Removable - Select this option if the drive is an ATAPI removable disk

BIOS Setup 59Advanced menu screenThe advanced menu screen allows you to access a large number of advanced features. Many of these features can cau

60 Maintaining and Troubleshooting the Gateway ALR 8300 Server•Large Disk Access Mode: options are DOS and Other. Select DOS if you use DOS o

BIOS Setup 61Resource configuration screenThis screen appears whenever Resource Configuration is selected from the advanced menu.Figure 30: Resour

62 Maintaining and Troubleshooting the Gateway ALR 8300 ServerMemory reservation screenThis screen appears whenever you select Memory Reserva

BIOS Setup 63IRQ reservation screenThis screen appears whenever you select IRQ Reservation from the advanced menu. It allows you to manually reser

64 Maintaining and Troubleshooting the Gateway ALR 8300 ServerPeripheral configuration screenThis screen allows you to configure the system p

BIOS Setup 65• Base I/O Address: displays the base I/O address for the parallel port. Use the “+” or “-” key to display the optional addresses ava

66 Maintaining and Troubleshooting the Gateway ALR 8300 Server•Key Click: enable causes an audible click when each key is pressed. The option

BIOS Setup 67•Cache Video BIOS Area: controls the caching of the video BIOS area. The options are Uncached and Write Protect.•Cache Base 0-512K: c

vi Maintaining and Troubleshooting the Gateway ALR 8300 ServerConventions used in this guideThroughout this guide, you will see the following conv

68 Maintaining and Troubleshooting the Gateway ALR 8300 Server•Supervisor Password: displays the status of the supervisor password. The optio

BIOS Setup 69Boot menu screenThis screen allows you to set the order in which the system seeks boot data.Figure 37: Boot Menu Screen•First Boot De

70 Maintaining and Troubleshooting the Gateway ALR 8300 Server•Fifth Boot Device: designates the device that the system polls fifth upon boot

BIOS Setup 71•Exit Saving Changes: exits BIOS Setup and saves the changes you have entered in the CMOS memory . The next time you boot the system,

72 Maintaining and Troubleshooting the Gateway ALR 8300 ServerUpdating the BIOSFlash memory simplifies distributing BIOS upgrades. If you nee

BIOS Setup 7314.As the system starts up, verify that you have loaded the correct BIOS version.15.Enter BIOS Setup by pressing F1 when prompted dur

74 Maintaining and Troubleshooting the Gateway ALR 8300 Server4081TL.book Page 74 Tuesday, December 22, 1998 1:27 PM

5Chapter 5:TroubleshootingIntroduction... 76Computer virus notice ...

76 Maintaining and Troubleshooting the Gateway ALR 8300 ServerIntroductionIf the system does not operate correctly, re-read the instructions

Troubleshooting 77Viruses are inactive until the infected program is executed, or a boot record is read. Thereafter, the virus loads itself into s

Preface viiSafety instructionsObserve the following safety instructions when using your system:•Follow all instructions marked on the system and i

78 Maintaining and Troubleshooting the Gateway ALR 8300 ServerVerifying the configurationIf the system is not operating correctly, the BIOS m

Troubleshooting 79CD-ROM problemsThe system does not recognize the CD-ROM drive.Probable Cause SolutionThe CD is not intended for PC use.Make cert

80 Maintaining and Troubleshooting the Gateway ALR 8300 ServerHard disk problemsThe system does not recognize the SCSI drive.The IDE drive is

Troubleshooting 81Memory/Processor problemsMemory errors were detected during system start up.A new processor is not recognized by the system.Prob

82 Maintaining and Troubleshooting the Gateway ALR 8300 ServerPeripheral/Adapter problemsA SCSI device is not recognized by the system.The di

Troubleshooting 83The diskette drive LED illuminates continuously.An adapter card is not recognized by the system.Printer problemsThe printer will

84 Maintaining and Troubleshooting the Gateway ALR 8300 ServerThe printer is turned on but will not print.The printer prints garbled text.Pro

Troubleshooting 85System problemsThe system will not start up.The keyboard doesn’t work.The mouse doesn’t work.Probable Cause SolutionThe system i

86 Maintaining and Troubleshooting the Gateway ALR 8300 ServerVideo problemsThe system is running but there is no display.The text on the dis

Troubleshooting 87The displayed characters are garbled.The video is distorted.Probable Cause SolutionThe video cable is damaged.Check the cable an