Gateway 7400 Manual de usuario

8508366Gateway®7400 ServerSystem ManualOctober 20018508366.book Page i Tuesday, October 23, 2001 11:29 AM

2 System FeaturesFront panelChassis lock prevents unauthorized access to both the front panel controls and to the interior of the system by locking th

92 Managing Your System Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your

Maintaining and managing your hard drive 93Maintaining and managing yourhard driveRegular maintenance can keep your hard drive operating efficiently a

94 Managing Your SystemHard drive management practicesBy deleting unneeded files from your hard drive and managing the space that is automatically all

Maintaining and managing your hard drive 95Deleting Windows temporary filesDuring normal operation, Windows constantly creates new temporary (.tmp) fi

96 Managing Your SystemEmptying the Recycle BinWhen you delete a file from your hard drive in Windows NT, it is not immediately removed from the hard

Maintaining and managing your hard drive 97 Disabling macros on suspicious Microsoft Word and Excel files. These programs will warn you if a document

98 Managing Your SystemSystem administration and controlYour server is equipped with server-management tools to enable administration and control of W

System administration and control 99Mechanical lock and monitoringThe system includes an intrusion switch. When the bezel is removed, the switch trans

100 Managing Your SystemTo cancel the supervisor password, select Change Supervisor Password from the Security menu, enter the current supervisor pass

System recovery 101System recoveryWe recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get

Front panel 3PS 1 status LED glows green when the first power supply module in the redundant power supply is installed and working correctly. It flash

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Cleaning the mouse 1037Cleaning theServerCleaning the mouseIf the mouse pointer on the screen moves erratically when you move the mouse, the inside of

104 Cleaning the ServerCleaning the keyboardYou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. T

Introduction 1058TroubleshootingIntroductionIf your system does not operate correctly, re-read the instructions for the procedures you have performed.

106 TroubleshootingTroubleshooting checklistBefore turning on the system, make sure that: The power cord is connected to the AC power-in connector an

CD drive problems 107CD drive problemsAn audio CD produces no sound.Probable cause SolutionThe CD is loaded incorrectly Make sure the label is facing

108 TroubleshootingThe system does not recognize the CD drive.Probable cause SolutionThe CD is not intended for PCuseMake sure the CD is PC compatible

Diskette drive problems 109Diskette drive problemsThe system does not recognize the diskette drive.The diskette drive will not read, write, or format.

110 TroubleshootingHard drive problemsThe system does not recognize the SCSI drive.The system does not recognize the IDE drive.Probable cause Solution

Memory and processor problems 111Memory and processor problemsThe system detected memory errors during start up.The system does not recognize a new or

4 System FeaturesBack panelPower supply modules (2) provide redundant power and hot-plug capability to power the server with minimal downtime.Module p

112 TroubleshootingModem problemsThe system does not recognize the modem.Probable cause SolutionThe modem has not beenadded as new hardwareAdd the mod

Peripheral/adapter problems 113Peripheral/adapter problemsThe system does not recognize a SCSI device.The system does not recognize an adapter card.Pr

114 TroubleshootingPrinter problemsThe printer will not turn on.The printer is turned on but will not print.Probable cause SolutionThe printer is not

Printer problems 115The printer prints garbled text.Probable cause SolutionThe wrong driver is beingused for the selected printerIn the Printers windo

116 TroubleshootingSystem problemsThe system will not start up.The system is non-responsive.Probable cause SolutionThe system is not connectedto an AC

System problems 117The keyboard does not work.The mouse does not work.Probable cause SolutionKeyboard is locked out whenpassword is setEnter the passw

118 TroubleshootingVideo problemsThe system is running but the screen is blank.The image on the screen is dim or difficult to read.The color monitor d

Video problems 119The displayed characters are garbled.The video is distorted.The display type is setincorrectlyIn the Control Panel window (Start | S

120 TroubleshootingError messagesThis section lists common error messages that you may see. These messages often indicate procedural errors such as an

Error messages 121Diskette drive reset failed Open the BIOS Setup utility, then make surethe drive settings are correct.Check the diskette drive cable

Back panel 5Power supply cable clamp secures the power supply cords so that they are not accidentally pulled from the power supply.Keyboard port conne

122 TroubleshootingInvalid password Enter your password again, making sure toenter it correctly. Note that some passwordsare case-sensitive.If you do

Error messages 123Print queue is full Wait until the current print job has completedbefore sending another print job.If you receive this error often,

124 Troubleshooting8508366.book Page 124 Tuesday, October 23, 2001 11:29 AM

Important safety information 125ASafety andRegulatoryInformationImportant safety informationYour Gateway system is designed and tested to meet the lat

126 Safety and Regulatory InformationSettingupyoursystem Read and follow all instructions marked on the product and in the documentation before you op

Important safety information 127Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not us

128 Safety and Regulatory InformationRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emit

Regulatory compliance statements 129FCC declaration of conformityResponsible party:Gateway Companies, Inc.610 Gateway Drive, North Sioux City, SD 5704

130 Safety and Regulatory InformationThe United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or

Regulatory compliance statements 131CanadaIndustry Canada (IC)Unintentional emitter per ICES-003This digital apparatus does not exceed the Class A lim

6 System FeaturesInterior of systemPower supply provides power to the system components. The redundant power supply provides hot-plug capability and f

132 Safety and Regulatory InformationEPA ENERGY STARAs an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY STAR guideli

System Specifications 133BSystemSpecificationsThe following specifications are for the standard configuration. The server may contain optional equipme

134 System SpecificationsEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should the ser

System Specifications 135System I/O addressesThe following table shows the location in I/O space of all directly I/O-accessible registers.Address Reso

136 System Specifications0070h NMI Mask (bit 7) and RTC Address (bits 6::0)0072h NMI Mask (bit 7) and RTC Address (bits 6::0)0074h NMI Mask (bit 7) an

System Specifications 1370238h - 023Fh Serial Port B0278h - 027Fh Parallel Port 302E8h - 02Efh Serial Port B02F8h - 02FFh Serial Port B0338h - 033Fh S

138 System SpecificationsMemory mapInterruptsThe following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical conf

System Specifications 139DMA usageThe following table lists the direct memory access (DMA) channels that the system typically uses and which ones are

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Index 141IndexNumerics5.25-inch device, installing additional49Aaccessoriessafety precautions127adapter cardsadding65replacing 63troubleshooting 113ad

Interior of system 7SCSI backplane provides the control for the hot-plug drives.Drive cage fan provides cooling for the hot-plug drives and other inte

142 IndexClear CMOS switch 89Clear Password switch 88closing case 27CMOS clear switch, location 8componentsfront panel board12system board 8conditione

Index 143Hhard drivemaintenance utilities93management 94troubleshooting 110heatsinkinstalling58removing 55replacing 58hot-plug driveactivity LEDs3lock

144 Indexsystem fault status 2line conditioners 92lockchassis2hot-plug drive 3software 99MMain menu, BIOS Setup utility 86management, hard drive 94Man

Index 145problems 91PS1 status LED 12PS2 status LED 13RRAIDdelay start jumper, setting10drive activity LEDs 11fan, replacing 73replacing the cage fan

146 Indexserver 15Windows NT 18Setup utility, BIOSmenus86navigating through 86shut-down procedures 19side cover panel, removing 26space, hard drive 94

Index 147memory 111modem 112peripherals 113printer 114processor 111system 116video 118turning off the system, Windows NT 19Uunlockingdrive39, 43drive

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8 System FeaturesSystem boardA Rear chassis fan connectorB Main ATX power connectorC CPU 1 socketD CPU 2 socketE CPU 1 Fan connectorECDGUWABLMNPIOFHJK

System board 9FDIMM sockets (3 to 0, right to left)G Front chassis fan connectorH I2C SMB headerI Floppy drive connectorJ Primary IDE connectorK Secon

10 System FeaturesSCSI backplane boardBack sideJP5: Delay start jumper controls the spin-up sequence of the drives attached to the backplane. If you l

SCSI backplane board 11Front sideReserved LED (6) reserved for future use.Drive activity LED (6) flashes green when the drive is actively reading or w

NoticesCopyright © 2001 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll Rights ReservedThis publication is protected

12 System FeaturesFront panel boardThe front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the fr

Front panel board 13PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly.

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Settinguptheserver 152System SetupSettinguptheserverUse the instructions on the quick guide poster that came with the server to assemble the server.Yo

16 System SetupInstalling the outriggers and castorsThe tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vi

Starting the server 17Starting the serverBefore you start the server for the first time, make sure that: The redundant power supply is autosensing. I

18 System SetupUnderstanding the Power-On Self-TestWhen you turn on your server, the power-on self-test (POST) routine checks the system memory and co

Turning off the server 19Turning off the serverEvery time you turn off the server, shut down the operating system first. You may lose data if you do n

20 System SetupResetting the serverIf your server does not respond to keyboard or mouse input, you may have to close programs that are not responding.

213Case AccessThe Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remov

iiiContentsPreface...viiConventions used in this manual ...

22 Case AccessPreventing static electricity dischargeBefore opening the server case, follow these precautions to prevent damage from static electricit

Opening the case 23Opening the caseThe only components that are accessible from outside of the chassis are the front panel indicator lights. To access

24 Case AccessOpening the bezel doorThe bezel door covers the removable media drives, the hot-plug drives, and the front panel controls. To access the

Opening the case 25Removing the bezelThe locking bezel provides secure access to the system components. You must unlock and remove the bezel before yo

26 Case AccessRemoving the side cover panelThe side cover panel cannot be removed unless the front bezel has already been removed. The side panel prov

Closing the case 27Closing the caseClose the chassis as soon as you finish installing or removing components so that dust and dirt do not collect insi

28 Case AccessReplacing the bezelOnce the side panel is in place, you must replace the bezel to operate the server. If the server is run without the b

294Replacing andAdding SystemComponentsThe Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a

30 Replacing and Adding System ComponentsDrivesYou can install several types of drives and similar devices in the server. All drives are easy to insta

Drives 31Drive cabling informationYour system includes three different types of drive cables and possibly one additional cable, if required for the op

ivReplacingthediskettedrive...31Replacing an optional drive . . ...33Installin

32 Replacing and Adding System Components7 Disengage the rail locking tabs by pressing in on both front rail extensions, then move the drive slightly

Drives 33Replacing an optional driveAn optional hard drive can be shipped with the server. This drive is mounted at the bottom of the drive stack acce

34 Replacing and Adding System Components8 Remove the mounting rails from the hard drive.9 Place the old drive in an antistatic bag or container, then

Drives 35Installing a 3.5-inch drive in a 5.25-inch drivebayAdditional 3.5-inch hard drives can also be installed in the server in the empty 5.25-inch

36 Replacing and Adding System Components8 Remove the new hard drive from the static-free container and place it in the filler tray with the top (labe

Drives 3711Align the rails with the open drive bay, then slide the drive into the bay until the locking tabs snap into place (make sure that the data

38 Replacing and Adding System ComponentsReplacing a hot-plug driveThe hot-plug drives are located at the bottom of the front panel. The hot-plug bay

Drives 39 To replace a failed drive:1 Use the Gateway™ server management utilities to determine which drive needs to be replaced.2 If the drive carrie

40 Replacing and Adding System Components4 Continue pulling outward until the drive is entirely out of the system.5 Remove the four screws that secure

Drives 417Align the drive rails with the slots at the top and bottom of the drive bay.8 Leaving the handle in the down position, push the drive all of

vUsing your Server Companion CD ...1017 Cleaning the Server ...103Cleaning the m

42 Replacing and Adding System ComponentsAdding a hot-plug driveThe hot-plug drives are located at the bottom of the front panel. The hot-plug bay sup

Drives 43Removing an empty drive carrierIf the system ships with less than six drives installed, the empty drive bays contain drive carriers.If you ne

44 Replacing and Adding System Components3 Continue pulling outward until the drive carrier is entirely out of the system.8508366.book Page 44 Tuesday

Drives 45Installing a SCSI drive in the serverYou do not need to configure individual drives before you install them in the server. To install a SCSI

46 Replacing and Adding System Components3 Install the drive into the carrier using the four screws you removed in Step 2.4 Align the drive rails with

Drives 476Make sure the hooks on the bottom of the handle engage the edge of the drive bay, then firmly close the handle.7 Secure the drive by locking

48 Replacing and Adding System Components8 Pull the drive out of the chassis, then remove the rails on both sides of the drive.9 Snap the rails onto t

Drives 49Adding additional 5.25-inch devicesYou can use the three additional, externally accessible, 5.25-inch drive bays to install additional 5.25-i

50 Replacing and Adding System Components8 Align the rails with the bay, and slide the drive into the chassis until the locking tabs snap into place.9

Replacing or adding memory 51ReplacingoraddingmemoryThe Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported

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52 Replacing and Adding System Components5 Pull open the socket latches on each side of the DIMM socket, then lift the DIMM out of the socket. Store t

Replacing or adding memory 53 To add DIMMs:1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral

54 Replacing and Adding System Components9 Close the case. (See “Closing the case” on page 27.)10 Reconnect the power cord, the modem cord, and all ot

Replacing or adding a processor 55ReplacingoraddingaprocessorThe system is compatible with the Pentium®III (FC-PGA Socket 370) 667 MHz and faster proc

56 Replacing and Adding System Components6 Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling ou

Replacing or adding a processor 57 To remove the processor:1 Open the locking lever on the processor socket by moving the lever slightly out to the si

58 Replacing and Adding System Components To replace the heatsink:1 Hook the metal clip on the heatsink to the plastic tabs on the processor socket. M

Replacing or adding a processor 59 To add an additional processor:1 Turn off the system and disconnect the power cord, modem cord (if installed), and

60 Replacing and Adding System ComponentsReplacing the batteryThe battery provides power for the system real-time clock and CMOS memory, which holds t

Replacing the battery 613Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.4 Observe a

Conventions used in this manual viiPrefaceConventions used in this manualThroughout this manual, you will see the following conventions:Convention Des

62 Replacing and Adding System ComponentsTroubleshooting the battery installationIf you have problems after installing the new battery, try each of th

Expansion cards 63Expansion cardsThe server has seven PCI expansion slots on the system board, that may be used for a variety of expansion cards. Two

64 Replacing and Adding System Components7 Remove the existing card by pressing gently on the expansion card retention clip, sliding the retention cli

Expansion cards 6511Connect any cables to the card (see card documentation for proper cable orientation).12 Replace the bezel. (See “Replacing the bez

66 Replacing and Adding System Components8 Press the card guide release tab upward to release the cards and allow the new card to be inserted into the

Expansion cards 6712Replace the bezel. (See “Replacing the bezel” on page 28.)13 Close the case. (See “Closing the case” on page 27.)14 Reconnect the

68 Replacing and Adding System ComponentsPower suppliesThe Gateway 7400 Server uses a redundant power supply offering fault tolerance and hot-swap cap

Power supplies 693Press the locking tab toward the center of the module while carefully pulling the failed module out of the power supply.4 Carefully

70 Replacing and Adding System ComponentsReplacing the power supplyThe redundant power supply offers fault tolerance and hot-swap capabilities. Howeve

Power supplies 717While supporting the power supply by the handle with one hand, remove the screws securing the power supply to the back panel.8 Caref

viii PrefaceGetting additional informationLog on to the Technical Support area at www.gatewayatwork.com to find information about your system or other

72 Replacing and Adding System Components10 Place the new power supply in the proper position in the chassis and line up the mounting holes with the h

Replacing the back panel and drive cage fans 73Replacing the back panel and drivecage fansThe back panel fan is located below the power supply on the

74 Replacing and Adding System Components6 Carefully remove the fan from the chassis.7 Disconnect the fan power cable from the connector on the system

Replacing the control panel board 75Replacing the control panel boardThe control panel board is mounted on the front of the chassis, behind the bezel.

76 Replacing and Adding System Components8 Install the new control panel board by placing the mounting slots of the control panel board on the tabs on

Replacing the SCSI backplane 77Replacing the SCSI backplaneThe six drive SCSI backplane is at the back of the drive cage. The backplane supports as ma

78 Replacing and Adding System Components7 Loosen the two captive thumbscrews that secure the backplane in the hot-plug cage bracket.8 Pull the backpl

Replacing the SCSI backplane 7911Place the backplane onto the hot-plug cage bracket, making sure the hooks on the bracket fit into the slots on the ba

80 Replacing and Adding System ComponentsReplacing the system boardThe system board integrates the other elements of the system, such as the processor

Replacing the system board 819Remove the thumbscrew from the system board retaining bracket (if your system is so equipped), and lift the bracket from

Standard features 11SystemFeaturesStandard features As many as two Pentium® III (FC-PGA Socket 370) processors with 133 MHz Front Side Bus (FSB) Fou

82 Replacing and Adding System Components10 Loosen the retaining thumbscrew securing the board support tray to the right side of the chassis.11 Slide

Replacing the system board 8313Remove the ten screws securing the system board to the support tray and remove the board, then place it in an anti-stat

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About the BIOS Setup utility 855Using the BIOSSetup UtilityAbout the BIOS Setup utilityThe server’s BIOS has a built-in setup utility that lets you co

86 Using the BIOS Setup UtilityAs you select items on the Main menu or in submenus, you see specific information related to the current selection in t

Updating the BIOS 87Updating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from Technical Support area on the Gatewa

88 Using the BIOS Setup UtilitySetting the configuration switchesThe system board has a configuration switch block related to the BIOS. You can use sp

Setting the configuration switches 89The Clear CMOS switchThe Clear CMOS switch on the system board (SW4) lets you clear all BIOS Setup settings. For

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Protecting against power source problems 916Managing YourSystemProtecting against power sourceproblemsSurge suppressors, line conditioners, and uninte